Privacy Policy
Effective date: 30 May 2026. This policy explains how Velnzionz.com ("we", "us") collects, uses, stores and shares personal information under the New Zealand Privacy Act 2020.
What we collect
- Account details (e.g., username, email, login/security details).
- Device and usage data (e.g., IP address, device identifiers, browser/app events, pages viewed, timestamps).
- Support messages and any information you choose to provide.
- Payment metadata for optional virtual-coin purchases (e.g., transaction IDs, time, amount, status). We do not store full card numbers; payment providers process card details.
How we use information
- Provide and operate the site, accounts, and virtual-coin features.
- Process purchases, prevent fraud, and maintain platform integrity.
- Provide customer support and respond to requests.
- Improve performance, security, and user experience (including analytics).
- Meet legal obligations and enforce our terms.
Sharing and disclosures
We may share personal information with:
- Service providers (hosting, analytics, customer support tools, payment processors) acting on our instructions.
- Professional advisers (e.g., legal/accounting) where necessary.
- Authorities where required or permitted by law, or to protect rights, safety, and security.
International processing
Some providers may store or process information outside New Zealand. Where this occurs, we take reasonable steps to ensure overseas recipients protect information in a way that is comparable to New Zealand privacy protections (for example, through contractual safeguards and provider due diligence).
Retention and security
We keep personal information only as long as needed for the purposes above, to comply with legal requirements, and to resolve disputes. We use reasonable administrative, technical, and physical safeguards (e.g., access controls, monitoring, encryption in transit where supported). No method of storage or transmission is completely secure.
Cookies and similar technologies
We use cookies/local storage for essential functions (e.g., session/authentication) and may use analytics cookies to understand usage. You can manage cookies via your browser settings; disabling some cookies may affect site functionality.
Your rights (NZ Privacy Act 2020)
You can request access to, or correction of, personal information we hold about you. To make a request, contact us using the details below. We may need to verify your identity and will respond within a reasonable time as required by law.
Complaints
If you have concerns about how we handle personal information, contact us first so we can try to resolve it. You can also complain to the Office of the Privacy Commissioner (New Zealand) at privacy.org.nz.